Customer Inquiries and Support
-This includes answering questions, providing information, resolving issues, and offering guidance to customers, using various resources and databases.
Order Processing and Tracking
-This includes processing, confirming, and updating orders, payments, and shipments, using various platforms and tools, such as Shopify, WooCommerce, PayPal, Stripe, and more.
Social Media Customer Support
-This includes monitoring, responding, and engaging with customers on various social media platforms, such as Facebook, Instagram, Twitter, LinkedIn, Pinterest, and more.
Complaint Resolution
-This includes handling, addressing, and resolving customer complaints, feedback, and reviews, using various strategies and techniques, such as empathy, active listening, problem-solving, and more.
Escalation Management
-This includes escalating and transferring complex or sensitive customer issues to the appropriate person or department, using various protocols and procedures.
Live Chat Support
-This includes providing real-time customer service and support, using various software and tools, such as Zendesk, LiveChat, Intercom, and more.